DeLaval goes the extra mile to give customers peace of mind

The launch of InService™ last year achieved global status and has been widely appreciated by customers and people working with service. With InService many customers have started to see the benefits of preventative maintenance instead of waiting for emergency service. Herd health is improved and the milking plants perform at optimum levels. InService has given customers peace of mind and reduced stress levels for service technicians and the cows. DeLaval InService is here to stay.

Distance is a major challenge in Australia. Gary Lindsay, National Service Manager, is located in Brisbane, 1,700 km south of the northernmost service technician and 4,000 km east of the westernmost. Individual technicians often cover large distances so advanced scheduling is critical to save time and money for everyone involved.

“Modern farmers need to plan ahead; they want the kind of preventative service offered with the InService concept. With InService, the farmers see clear improvements such as less emergency service, increased productivity and better udder health", says Gary Lindsay.