RCA solves a problem
before it occurs

By looking at the source of the problem instead of the problem itself, Sidel will increase customer satisfaction and cut unnecessary costs.

Like many other industrial companies, Sidel has always taken great pride in swiftly solving any customer problems that occur. Whether it is giving advice over the phone or jumping on a plane, the staff at Sidel have taken any measure to assist the customer. But what if the problem did not occur in the first place? Enter the new Sidel investigation tool, the RCA, root cause analysis.

Instead of fixing and patching a problem, the root cause analysis takes a deeper approach where the root cause of the problem is identified and solved. In 2009, Sidel launched an initiative to further investigate problems within the blowing portfolio, using the root cause analysis.