To help customers strengthen their competitiveness while reducing their impacts on the planet, Tetra Laval has sharpened its service offering in recent years. Regardless of whether customers have a particular challenge they want to overcome, or if they want to improve operational efficiency, save costs and reduce their environmental footprint, our services help them to realise their objectives. Our service solutions are purpose-built for each customers’ unique needs and situation, and focus on the customer value they will deliver.
This year’s Annual Report showcases how our three industry groups have developed their service offerings to lead their markets. Tetra Pak Services draws on unique industry offerings, expertise and digital technologies to provide data, insights and actions that make customer processes more cost-effective, efficient and sustainable. Sidel has refined its service offering, in order to become a ‘guaranteed performance partner’, particularly by shifting from reactive to preventive maintenance. DeLaval has introduced new capabilities to monitor equipment remotely that can optimise the farmer’s daily operations.
Despite a challenging year in a volatile economic and business environment in many parts of the world, we are pleased to report that the Tetra Laval Group had a successful 2019. The Group’s net sales amounted to €14.0 billion, which is a nominal increase of 2.5 per cent compared with 2018. At comparable exchange rates, sales increased by 1.0 per cent. All industry groups successfully grew their service sales while DeLaval also increased equipment sales. The Group reported a slight increase in operating profit, mainly attributable to positive currency effects and lower raw material costs. The Group generated a very strong cash flow, thanks to a number of improvement activities.
I want to express my gratitude to our dedicated personnel for their commitment during a challenging year.
Read full article: Comments by the chairman of the board